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FAQS
What areas do you service?
We service within a 30-mile radius of our headquarters at 1113 15th Street N, Birmingham, AL.
How are your rates determined?
Our residential housekeeping is charged at $25/hr for new customers. All other services are quoted based on the specifics of the job.
Do you offer any discounts for regular clients?
Yes, we offer loyalty pricing at $20/hr for our existing housekeeping clients.
What is your policy for emergency or last-minute bookings?
We accept same-day laundry orders if placed before 11 AM, subject to an express rate of $2/lb.
How does your mobile laundry service work?
Just schedule a pick-up, and we'll handle the rest. We offer wash, dry, and fold services delivered back to you within 24 hours.
Are cleaning supplies included in the service rate?
Yes, we provide all necessary cleaning supplies at no additional cost.
Can I request a specific cleaner or team?
We try to accommodate such requests based on availability and prior arrangements.
What is your cancellation policy?
We require a 24-hour notice for cancellations to avoid a cancellation fee.
How can I get a quote for commercial cleaning or specialized services?
Please contact us via phone or email, and we can arrange an in-person or Zoom quote session.
What makes House Craft different from other cleaning services?
Our commitment to quality, customer-focused approach, and comprehensive range of services set us apart.
